Refund policy
Solevo&Co Return & Refund Policy
Is your Solevo order not quite what you had in mind? That's okay! We can organise either an exchange, store credit or refund for you, just a few things to note:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@solevoco.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@solevoco.com.
Sale Items: While we love a good deal, please note that all sale items are considered Final Sale. They're yours to keep and cherish.
We believe in straightforward, customer-friendly policies because your satisfaction matters to us. If you have any questions about returns or need assistance, don't hesitate to reach out to our dedicated customer support team. Your shopping experience should always be a breeze.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Due to hygiene reasons, the following items from the Explorer Kit cannot be returned once opened or used: stainless steel cutlery sets, dinner plates, reusable wine glasses, cotton napkins, salt & pepper shakers, corkscrew/bottle opener, cheese knife, and cutting board. Returns are only accepted with all original kit components included and in unused, original condition.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We don't offer automatic direct exchanges. If you'd like a different colour or item, please reach out to us at hello@solevoco.com before returning your order — our customer service team will check stock availability and explore the best option for you.
In some cases, we may be able to arrange an exchange via post, subject to stock availability. Once confirmed, simply return your original item and we'll get the new one on its way to you. This is the quickest way to get what you need without unnecessary delays.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@solevoco.com
PROBLEMS WITH YOUR ORDER?
We want you to have the best online shopping experience, so if you have any queries, feedback or concerns with your order, please contact us. Please email hello@solevoco.com to discucss refunds.
Solevo&Co
ABN 23729229687