Refund policy
Returns & Refunds
We want you to love your order. If something isn't right, we'll sort it out.
Change of mind
You can return items within 30 days of delivery if they're unused, in their original condition and packaging, with every piece of the kit included. We pay the return shipping.
For hygiene reasons, we can't take back Explorer Kit tableware (plates, glasses, cutlery, napkins, cheese knife, cutting board and so on) once it's been used. Gift cards can't be returned.
Damaged, faulty or wrong item
If your order arrives damaged or faulty, or it's not what you ordered, contact us as soon as you can (ideally within 7 days of delivery) with your order number and a photo. We'll offer a repair, replacement or refund, and we'll cover the return shipping. This applies to sale items too.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
Exchanges
Want a different colour? Email us before sending anything back and we'll check stock. Once it's confirmed, return your original (change-of-mind postage applies) and we'll send the new one.
How to return
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Email us at hello@solevoco.com with your order number and the reason for the return.
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We'll send you return instructions.
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Please don't post anything back before you hear from us. We can't always match parcels that arrive without instructions.
